IRIS Payroll, P11D, Bookkeeping & HR support

Online Filing Issues

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Unable to communicate with Government Gateway


Please Note: IRIS Support cannot advise you on the effects of these setting on your local PC / Network. If you are at all unsure about these settings you should refer to your IT support.

These instructions releate to Microsoft Internet Explorer, for other web browsers please contact your IT support.

Open Internet Explorer, click on the cogwheel icon in the top right hand corner

Click on "Internet Options"

On the Options window you need to go into "Advanced"

Scroll down the "Settings" list until you get to the security options.

Make sure the options:

"Check for publisher's certificate revocation"

and "Check for server certificate revocation"

are both unticked.

Please Note: If you are unable to change these options you will need to log into Windows as the administrator. Please refer to your IT support.

Restart your PC and try the submission again

If this doesn't resolve your connection issues please check the details below.

Error 1046 / Authentication error


This is one of the most common errors when trying to file online. This is usually caused by having incorrect information entered in your payroll software.

Click here for further information

Unable to receive a valid response


If you have recently been unable to send a return online to HMRC, this issue may be caused by an out of date / corrupt security certificate on your PC.

Click here for further information

Other connection issues


In this section we detail other environmental issues that can prevent correct communication to the HMRC.

Clcik here for details

Error 5040 - Submission already received for this employer


The message has been generated by the Government gateway and is a notice that they already have a return submitted on their servers, only one submission can be made per company.

If any changes need to be made to the submission then you will have to log into the HMRC website as amendments cannot be made to year end submissions through your payroll software.

Note: This information relates to P35/P14 submissions prior to RTI.

Click here to access the HMRC website.

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