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3rd Line Support Engineer

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Job Summary

Responsible for resolving problems involving IT systems across the company. Providing 3rd line telephone, IM and email support to users.To provide advanced support to enable users to make effective use of systems.To provide day-to-day support, operation and control of all equipment within an IT and telecommunications network infrastructure.Ensuring that internal SLA`s and ITIL processes are followed and completed within required timescales. 

Main Responsibilities

  • Desktop Support (Windows 7/8)
  • Server design, configuration, installation and monitoring from Windows 2003 – 2012. Including Active Directory, Group Policy, DNS, DHCP configuration.
  • Application support (CRM, Office, Lync, SharePoint)
  • Troubleshooting of internal software
  • Hardware maintenance (Dell/HP)
  • Phone system changes (Avaya)
  • Advanced Exchange Administration (2010/2013)
  • Network routers, switches and firewalls (ideally Cisco)
  • Remote Access, VPN's & Firewalls
  • Disaster Recovery & High Availability
  • Database administration, scripting and development


Key Relationships

  • IT department
  • All internal users
  • External suppliers


Qualifications

At least one of the following:

  • Microsoft Certified Systems Engineer (MSCE) or
  • Microsoft Certified Systems Administrator (MCSA) Certified or
  • MCITP: Enterprise Administrator or
  • CCNA or CCNP

 

Experience

  • 5 years’ or more experience working within a helpdesk environment. 
  • 3 years networking experience.
  • Experienced in supporting Windows 7 and 8.
  • Experience of maintaining Windows Server 2008 and 2012.
  • Experience of server installations and advanced troubleshooting
  • Exchange 2007/2010 administration experience.
  • IT Service Management / ITIL v3 Foundation certification

 

Competencies

  • Excellent interpersonal skills
  • Excellent written and verbal communication skills
  • Logical and a good problem solver 

 

     

       

Apply here

Closing date:
25 Dec 2014

Location:
Datchet

Salary:
On application

Reference No.:
4061

Position type:
Permanent

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